Privacy and Cookie Policy

This privacy policy sets out how Codsall & Wergs Garden Centre uses and protects any information that you provide when you use this website.

Codsall & Wergs Garden Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Codsall & Wergs Garden Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We will comply with the data protection principles when gathering and using personal information in a fair and transparent way, and we have a lawful basis for processing your data.

We collect information about you when you:

  • Visit the Website, and other sites accessible from the Website.
  • Take part in promotions, competitions, customer surveys and questionnaires.
  • Contact us e.g. in writing, email, via website contact form or call customer services.
  • Place an order through our online shop.

We may collect the following information about you:

  • Your name, address, contact telephone numbers and email address.
  • IP Address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • tell you about important changes to the Website and our services.

  • understand your browsing behaviour to develop and improve our products and services.

  • manage promotions, competitions, customer surveys and questionnaires.

  • check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

  • To comply with a legal obligation to record personal data to account for evidence to the government via HMRC and our accountants.

  • For legitimate interest or those of a third party, but only if this does not go against your interest, rights or freedoms. We may share your personal information across the business so they can provide you with relevant products and services. We may use and share anonymised information outside the business. However, we would like to reassure you that this never includes your personal information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We limit access to your personal information within the business to person with a genuine business need to know. Persons that process your information do so in an authorised manner and are subject to a duty of confidentiality.

Procedures are in place to deal with any suspected security breaches. We will notify you and any regulator of this where we are legally required to.

We do not receive, retain nor store your payment or card details on this website. All card details are entered via a secure connection directly into the payment gateway.

All areas of this website that involve your personal information or online payment processing use 256 SSL encryption to keep your data safe.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.